Has anyone had success activating on bes 10?

I just received 4 new Z10s.
After initial configuration, I attempted to get a test device activated on our Bes10 server.

I followed the standard steps, (set activation password etc), and then go on the device and follow the steps as shown in BB's activation video


The process works perfectly. It connects to my bes, authenticates, etc and then it gets to the point where it ask for a workspace password. I set this up, click continue and it then says "activation complete".

In the video, it shows that after setting up a workspace password, I would be prompted with a box to put my email password in (IE the one used to retrieve email on exchange). However, this box never popped up.


When i go into the BB managment studio, my z10 profile shows no email profile set up. If i click to my 9810 profile, it still shows messaging and authentication settings, and the device still functions fine. Do i have to delete the 9810 from the bes 5 in order for the bes10 to work? I was under the impression one could have multiple devices running.

Any thoughts?