Does anyone know to group calls by name on the Blackberry Z10?

Hello everyone,

I'm very happy with my new Z10 however some minor functions seem missing, unless I'm not looking in the right places!

1. I'm unable to group all my calls by name...so say I call HOME 10 times, I have 10 lines of this which is quite frustrating when calling other people on your recent lists or trying to check something from below? Anyone know how to fix this?

2. When I delete an email from my Bold in the past it used to ask me if the email also needed to be deleted from my inbox i.e. permanently delete the email. However with the Z10 when I delete an unwanted message I still see it unread when I open my inbox on my desktop or laptop. Any one resolved this?

3. Have had issues with contacts. Even though all appear on my contacts, when I get some calls, it just displays the number. When I get a text from the same person I see a name to the contact?

4. I am unable to choose he viewing format for BBM etc, is there no personalisation options to social networking or IM chat applets?

Any suggestions or help will be greatly appreciated as I'm waiting to fix these.

Regards,
Kay