I've had a litany of issues with my Z10 from intermittent rebooting, to severe over heating, to itself bricking spontaneously one day. In the almost one year I've had my phone it's been out of my possession for 12 weeks, unacceptable as far as I'm concerned. 3 out of the 4 times it's been sent back it's come back "No Fault Found" despite the error still occurring when it came back. It was left up to me to sort the phone out the majority of times it's failed with both my carrier and BlackBerry (or its agents) denying fault.
Despite that I still love the phone, or rather, I love the idea of the phone.
Now a new issue has occurred; the battery won't charge, it gets stuck at 30%. Same with the spare too, will only charge to a third of where it should be. I've switched chargers and they still only charge part way. I have an external charger and they charge to 100% on that but not on the phone.
I don't know what to do, I'm at my whit's end with this phone, it has been by far the least reliable phone I've ever owned and in almost 30 years I've had more than my fair share of clunkers. The thing that pisses me off the most is the fact I can't get anyone to accept responsibility. BlackBerry have been good when I've managed to contact them but contacting them can be a chore, even so, they still try and pass the buck off onto the carrier who then tries to pass it back to BlackBerry.
I've now got an S4 as a daily driver and it's a good phone, but I still fire up my Z10 at least once a day. I love BB10 and I have a Q10 as a corporate phone but I love the larger screen of the Z, I much prefer it over the Q.
Sorry for the rant, just needed to get it out there. Anyone else having charging issues?
*EDIT* Now the battery doesn't seem to be taking any charge at all! It's gone down from 31% to 27% in slightly longer than the time it took me to post.
Despite that I still love the phone, or rather, I love the idea of the phone.
Now a new issue has occurred; the battery won't charge, it gets stuck at 30%. Same with the spare too, will only charge to a third of where it should be. I've switched chargers and they still only charge part way. I have an external charger and they charge to 100% on that but not on the phone.
I don't know what to do, I'm at my whit's end with this phone, it has been by far the least reliable phone I've ever owned and in almost 30 years I've had more than my fair share of clunkers. The thing that pisses me off the most is the fact I can't get anyone to accept responsibility. BlackBerry have been good when I've managed to contact them but contacting them can be a chore, even so, they still try and pass the buck off onto the carrier who then tries to pass it back to BlackBerry.
I've now got an S4 as a daily driver and it's a good phone, but I still fire up my Z10 at least once a day. I love BB10 and I have a Q10 as a corporate phone but I love the larger screen of the Z, I much prefer it over the Q.
Sorry for the rant, just needed to get it out there. Anyone else having charging issues?
*EDIT* Now the battery doesn't seem to be taking any charge at all! It's gone down from 31% to 27% in slightly longer than the time it took me to post.