Hello
So basically I tried updating my z10 to the newest OS, and when I did that, it glitched up and I was unable to swipe/basically use the phone. So then what I did was backed it up then restored it to factory settings. Now when I try to restore the back up it prompts the message saying "unable to update not enough data space" but there is clearly 11G available plus a 4G memory card. Is it because the OS are different, as when I backed it up the OS was lower than the one I have now. What do I do, who do I contact???
So basically I tried updating my z10 to the newest OS, and when I did that, it glitched up and I was unable to swipe/basically use the phone. So then what I did was backed it up then restored it to factory settings. Now when I try to restore the back up it prompts the message saying "unable to update not enough data space" but there is clearly 11G available plus a 4G memory card. Is it because the OS are different, as when I backed it up the OS was lower than the one I have now. What do I do, who do I contact???