Hey guys,
Got a new z10 with Telus and can't update the OS from 10.1.0.2014 to 10.1.0.4181. tried the method from settings and also from the blackberry support site that checks for updates. also tried link and no luck. any idea as to why the phone wont prompt for the update?
btw, this is a replacement z10, I lost my other device, and all my stuff backed up is on the newer software release. please someone help!
Got a new z10 with Telus and can't update the OS from 10.1.0.2014 to 10.1.0.4181. tried the method from settings and also from the blackberry support site that checks for updates. also tried link and no luck. any idea as to why the phone wont prompt for the update?
btw, this is a replacement z10, I lost my other device, and all my stuff backed up is on the newer software release. please someone help!