Need some help Crackberry so here we go.
Just got a Z10 (upgrade) from AT&T on 4/29 along with a S3 (New Line for a relative). Love the Z10! Been a BB fan for a while started with the Curve, then the 9700, 9800, and 9900.
The first day I got my Z10 the battery warmed and the phone re-booted three times. A few days later and I exchanged it for a new unit. So far so good no re-boots. However I lost data yesterday and troubleshooted with AT&T and they were able to get it back on. Today I lost it again and they were not able to resolve the issue. The strange thing is my the S3 also lost data services also the same days as my Z10. We did an exchange on the S3 today and and two hours later it lost data again. The reps checked in my area and their was no service outage. Also co-workers in my office were also able to access the internet and other data based features. The Z10 an S3 could still make calls and texts just no data services.
On my way home from work today I stopped by the AT&T store and got a new SIM. Data was instantly restored. Now I have two days left on my "grace period". Tomorrow I will also get a new card for the S3 and see if it resolves the issue. My question for the Crackberry community is should I return my Z10 again? The S3 as well? All other lines on my plan were not affected and had no disruption in data services.
I do apologize. I am not a very knowledgable person when it comes to the technical aspects of how Blackberry's work.
The phones were both purchased brand new at an official AT&T store.
Just got a Z10 (upgrade) from AT&T on 4/29 along with a S3 (New Line for a relative). Love the Z10! Been a BB fan for a while started with the Curve, then the 9700, 9800, and 9900.
The first day I got my Z10 the battery warmed and the phone re-booted three times. A few days later and I exchanged it for a new unit. So far so good no re-boots. However I lost data yesterday and troubleshooted with AT&T and they were able to get it back on. Today I lost it again and they were not able to resolve the issue. The strange thing is my the S3 also lost data services also the same days as my Z10. We did an exchange on the S3 today and and two hours later it lost data again. The reps checked in my area and their was no service outage. Also co-workers in my office were also able to access the internet and other data based features. The Z10 an S3 could still make calls and texts just no data services.
On my way home from work today I stopped by the AT&T store and got a new SIM. Data was instantly restored. Now I have two days left on my "grace period". Tomorrow I will also get a new card for the S3 and see if it resolves the issue. My question for the Crackberry community is should I return my Z10 again? The S3 as well? All other lines on my plan were not affected and had no disruption in data services.
I do apologize. I am not a very knowledgable person when it comes to the technical aspects of how Blackberry's work.
The phones were both purchased brand new at an official AT&T store.
