Howdy,
As many of us enjoy the hours of sitting with their head bowed over the new Z10 some
are seeing their Z10 reboot on its own.
I had a conference call between a Verizon Tech and a Blackberry Tech.
The nice lady at BB listened and then said that BB was aware of the issue. That it was affecting a very small percentage of Z10 users. She also said it was not fair to me as others were not having this issue. She authorized the replacement at the local Verizon store. I went in 4 hours later and exchanged my Z10 at the Verizon store on E. Washington in Madison WI..
So far two reboots. When first setting up the phone, but after any OS or software upgrades, I started Blackberry World. Its crashed, Locked the phone up and rebooted. Has done this on a few of my older BB phones during setup too.
2nd time was when I was cleaning it with a towel so not sure if I hit something or not to cause it to reboot.
But it has not rebooted overnight like the prior Z10 was doing. No sideloads. No Droid apps. Active Frames stayed active. Logs show no "unknown" reboots. So far. All the native apps are now installed that I had on the prior phone.
Also the cascade affects on the windows are much smoother. Someone pointed out that their cascades were sort of jerky and their phone also rebooted.
Scrolling through images stored on this phone, scrolling through BB World has also caused it on the old phone. But then it has done it just sitting there. On or off the charger. Class 4 or class 10 SD card or not. Case on phone or not. App installed or not.
Another person said the GPU had been diagnosed as being defective. This thought has me listening. Still could be either hardware or software based. (or both)
No matter what the cause of the issue BB is making the same mistake it has in the past. They think "Silence is Golden" or something.
Verizon for some reason is not pushing newer versions of the OS. Neither BB nor Verizon will say why.
The BB lady on the phone was quick to answer and quick to resolve the issue.
Makes me think that a "memo" came down and is now instructing BB reps on how to handle this.
But no remark from the Big "V" nor the "Double B" has been heard anywhere else that is creditable.
They could at least say "go here and we will do this" if a problem is found.
That you have a 12 month warranty that would cover the cause of this issue if found to be
hardware or OS related.
That you can exchange it at the carrier.
That they can send you a new exchange phone.
That BB tech will come on the phone with a carrier rep to work this out.
BB. Get ahead of the issues and stop trying to "wish them away" .
Most posts have been in the effort to find the issue. BB websites have not put this even close
to their front pages. Most sell BB stuff so who can really blame them.
So it has been the folks in the forums and other social venues that are discussing this.
But only BB/Verizon can fix it.
One of the most impressive things the old RIM did was put out an OS update for the PB. Nothing really new in it at all but it did fix many things. The OS was much more stable and usable.
This sort of release is needed now for the Z10. Mostly for Verizon as they are behind most other carriers.
So in short. BB is not say anything in public.
Verizon is busy selling them.
So if you have a problem with the phone take it back, if you can. Be nice. Ask that a BB tech be included. Most importantly, ask to exchange the phone. Do not expect it, ask for it.
By taking it back the issue is logged and the phone sent back and examined for cause. The issue gets noticed not only in the tech areas but in the cost centers. They will notice it more. The larger the cost to them the faster they will react.
So speak up and take action in order to improve the BB10 phone line. It's a good phone with a few bugs, affecting a small percentage of total users, that can be fixed. One way or another.
Silence is not Golden BB and Verizon.
Tim
As many of us enjoy the hours of sitting with their head bowed over the new Z10 some
are seeing their Z10 reboot on its own.
I had a conference call between a Verizon Tech and a Blackberry Tech.
The nice lady at BB listened and then said that BB was aware of the issue. That it was affecting a very small percentage of Z10 users. She also said it was not fair to me as others were not having this issue. She authorized the replacement at the local Verizon store. I went in 4 hours later and exchanged my Z10 at the Verizon store on E. Washington in Madison WI..
So far two reboots. When first setting up the phone, but after any OS or software upgrades, I started Blackberry World. Its crashed, Locked the phone up and rebooted. Has done this on a few of my older BB phones during setup too.
2nd time was when I was cleaning it with a towel so not sure if I hit something or not to cause it to reboot.
But it has not rebooted overnight like the prior Z10 was doing. No sideloads. No Droid apps. Active Frames stayed active. Logs show no "unknown" reboots. So far. All the native apps are now installed that I had on the prior phone.
Also the cascade affects on the windows are much smoother. Someone pointed out that their cascades were sort of jerky and their phone also rebooted.
Scrolling through images stored on this phone, scrolling through BB World has also caused it on the old phone. But then it has done it just sitting there. On or off the charger. Class 4 or class 10 SD card or not. Case on phone or not. App installed or not.
Another person said the GPU had been diagnosed as being defective. This thought has me listening. Still could be either hardware or software based. (or both)
No matter what the cause of the issue BB is making the same mistake it has in the past. They think "Silence is Golden" or something.
Verizon for some reason is not pushing newer versions of the OS. Neither BB nor Verizon will say why.
The BB lady on the phone was quick to answer and quick to resolve the issue.
Makes me think that a "memo" came down and is now instructing BB reps on how to handle this.
But no remark from the Big "V" nor the "Double B" has been heard anywhere else that is creditable.
They could at least say "go here and we will do this" if a problem is found.
That you have a 12 month warranty that would cover the cause of this issue if found to be
hardware or OS related.
That you can exchange it at the carrier.
That they can send you a new exchange phone.
That BB tech will come on the phone with a carrier rep to work this out.
BB. Get ahead of the issues and stop trying to "wish them away" .
Most posts have been in the effort to find the issue. BB websites have not put this even close
to their front pages. Most sell BB stuff so who can really blame them.
So it has been the folks in the forums and other social venues that are discussing this.
But only BB/Verizon can fix it.
One of the most impressive things the old RIM did was put out an OS update for the PB. Nothing really new in it at all but it did fix many things. The OS was much more stable and usable.
This sort of release is needed now for the Z10. Mostly for Verizon as they are behind most other carriers.
So in short. BB is not say anything in public.
Verizon is busy selling them.
So if you have a problem with the phone take it back, if you can. Be nice. Ask that a BB tech be included. Most importantly, ask to exchange the phone. Do not expect it, ask for it.
By taking it back the issue is logged and the phone sent back and examined for cause. The issue gets noticed not only in the tech areas but in the cost centers. They will notice it more. The larger the cost to them the faster they will react.
So speak up and take action in order to improve the BB10 phone line. It's a good phone with a few bugs, affecting a small percentage of total users, that can be fixed. One way or another.
Silence is not Golden BB and Verizon.
Tim